Help and Support

In order to schedule a lesson with a tutor, you simply press the 'book' button next to their name on the search filter and find a convenient slot in the tutor's calendar. 

The tutor will then be able to accept the job, which confirms the booking.

You can also send a message directly to the tutor if you want to find out more about them. This can be done via the 'contact' button on the search page.

Once you sign up for a TutorTap student account, you can see your account balance and purchase more credit on the left hand panel of the "Profile" tab on your dashboard. You can access the dashboard by clicking on your name on the right hand side of top header that appears on all of the pages across the website. Once you go to your dashboard, you will be on the Profile tab. Look on the left hand panel for the "Buy Credit" button. You can make payments through either Stripe (using your bank debit or credit card details) or using Paypal (simply using your Paypal email address).

After each of your lessons, you will be asked to confirm that lesson was completed to your satisfaction. Upon your confirmation, we will transfer the lesson fee from your account to your tutor's account.

The easiest way is to search for tutors on our website. Once you have found a few tutors who teach your required subject at your level and within your price range, look in more detail at their profiles. Select your preferred tutors based on their degrees, reviews, and their description of their approach to tutoring. You can contact tutors using the contact form on their profiles.

We recommend that you contact a few tutors with a detailed description of what you are looking for in the lesson. Choose you're the best tutor based on their responses to your initial contact and book them for a mutually agreed upon timeslot using on the green 'Book A Lesson' button on the top right of their profile. You will receive an email with full details for ensuring a successful lesson in our virtual classroom.

Occasionally a tutor might be travelling or particularly busy and fail to respond. In order to increase your chances of finding the right tutor in the shortest possible amount of time, we recommend finding a few tutors that you would be happy to work with and sending them all an introductory message. This should be a brief outline of what you would like to work on during the tutorial.

You can also contact us at team@tutortap.co.uk for help with finding an available tutor.

We take the safety of both students and tutors extremely seriously on our website.

In order for tutors to receive a 'verified' badge next to their name, they must send in copies of their qualification certificates and a valid passport or UK drivers' license.

To receive the CRB/DBS badge on their profile, we must have received a copy of their up-to-date certificate. These are the same checks schools use to establish suitability of working with children.

Our tutors all have at least a 2:1 degree from a top-tier university, plus a minimum of an 'A' at a-level in the subjects they choose to teach.

Here are 10 reasons to love online tutoring:

• Access to wider base of tutors: For many students who live either in rural areas or places with limited access to quality tutors, online tutoring could be a particularly useful proposition.
• Relaxing environment: For both the tutor and student, removing the need for travel allows learning to be conducted from the comfort of their own homes. This is far less intrusive to a student's schedule, especially when the lessons take place after school, when their concentration levels may have dropped. For the tutor, online tuition enables them to book in more lessons, raising their earning potential.
• Safety: When lessons are conducted online, this allows both parties to remain anonymous. Relationships can be formed using only first names and messages can be sent through the platform.
• Recorded lessons: The ability for students to record lessons also reinforces the safety of the student and tutor. In addition, it also allows the student to look back at anything they didn't quite grasp during the lesson, going at their own pace.
• Tech savvy students more engaged: Children are increasingly using online learning within schools and university. They are therefore gradually becoming familiar with this type of learning and may feel more enthused by an online approach.
• Easy scheduling: Rather than the traditional inefficient method of booking a tutor through an agency, online tutoring allows the user to instantly engage with a tutor, 'try before you buy' with free trials and change booking times with ease.
• No time limit: It wouldn't be convenient for a tutor to travel to a student's house for less than an hour's tuition, but there are plenty of occasions where a student needs less time. For example, a university student looking for a brief explanation of a topic or help structuring an essay. Paying per hour and having the flexibility to leave a session at any point could help to promote private tutoring to those who would have not previously considered it affordable.
• Lower cost: Removing the need for tutors to travel would certainly lower a tutor's rate.
• Overseas clients: The geographical limitations associated with face to face tutoring are completely removed and this means that tutors can help out students all around the world. This would be particularly invaluable in areas with poor education standards.
• Online payments: Pretty much all industries are rapidly moving towards online payments. Parents and students appreciate the convenience of being able to pay online.

TutorTap's software works on all browsers, including Internet Explorer, Safari, Google Chrome and Mozilla Firefox. Google Chrome is our recommended browser, followed by Mozilla Firefox.

If you're experiencing technical difficulties during your lesson, here are a few things that we recommend you try in order to resolve the issues:

1.  Please try refreshing the page you are experiencing the technical issues on.

2.  Re-starting your computer may help in restoring any settings that may be causing the issue for your browser or operating system, especially if the audio and video worked previously.

3.  Log in to TutorTap from a different browser.

If you found your lesson unhelpful and would like to request a refund, please email team@tutortap.co.uk. Try to provide as much detail as possible, explaining why the lesson was unsatisfactory. We will then review the dispute and respond within 3 working days.

You can also leave the tutor feedback on the tutor's public profile, explaining why you weren't happy with the lesson. We will regularly monitor our tutor's feedback and remove any tutor profiles that receive 3 substandard reviews.

All you need to do to become a tutor is follow these simple 3 steps:

• Register for an account, using you name, email address and password.
• Confirm your email address and add the relevant information to your profile
• Send in a copy of your drivers' license / passport, highest academic qualification and DBS certificate if applicable.

TutorTap are currently looking for driven, talented young people to fill the following roles:

• Marketing Associate
• Head of Business Development
• 3 month internship

Tutors receive 80% of the total fee paid by the student and payments are made through PayPal.

We leave it up to our tutors to decide how much they want to charge for their time. We simply receive 20% of any lesson fee.

Our verification process is very simple. In order to get the verified badge on your profile, you are required to send in the following information.

1. A copy of your passport or UK drivers license

2. A copy of your highest academic qualification certificates (e.g. Degree)

3. A copy of any up to date safety checks you have received (CRB/DBS)

4. Any references you have from past tutoring clients

Tutors can set their own prices on TutorTap. Over half of our tutors set their price at £15 per hour. Since most students search for tutors by price range, it will help your profile show up higher if you charge less than £15 per hour.

This is significantly below conventional tutoring rates because online tutoring saves you the travel time otherwise required to meet your students. For example, instead of travelling for half an hour each way and having an hour long lesson at £25 per hour, in the same amount of time you can tutor for 2 hours and charge £28 at £14 per hour. An additional advantage is that TutorTap has significantly lower commissions that regular tutoring agencies, so you will keep more of your earnings. We have a single all-inclusive 20% commission fee compared with most agencies that charge.

Students will search for tutors and contact you using the form on your profile. Once you arrange a mutually convenient time, they will book you using the green 'Book a Lesson' button on the top right of your profile.

You will receive an email with full details for ensuring a successful lesson in our virtual classroom.